FAQ


Shipping & Delivery

How long will it take to receive my item(s)?

We have warehouses in North America and abroad, so that we can ship our items to you ASAP no matter where you live. The vast majority of our U.S. and Canadian customers receive their items within 21 days. Most North American customers receive their items much sooner than that.

The time frame for order delivery is divided into two parts:

  • Processing time: This includes order verification, tailoring, quality check, and packaging. All orders are sent to our warehouse for dispatch within 24 hours after the order is placed. The warehouse processes the orders, which takes 2 to 7 days.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to your door. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.

How much does shipping cost?

Shipping is always free for customers in the United State. International customers are responsible for shipping fees, extra duties, and fees.

Where can I track my item(s)?

We don't have a customer-facing tracking system in place at this time, but we are working towards making that happen.

What if I don't receive my item(s)?

While most of our U.S. and Canadian customers receive their items quickly, mistakes do happen. If you are a U.S. or Canadian customer and do not receive your order within 21 days, simply contact us.

I messed up my delivery address, what do I do?

Not to worry. As long as you contact us within 2 hours of placing your order regarding the error in your address, we can change it for you. Just email us your full, correct address along with your order number and we can update your details.

Once an order has been sent out from our warehouse, changes to the order cannot be made.

I messed up my billing address, what do I do?

Billing addresses are currently not editable. This is to prevent the risk of fraud. 

Returns, Exchanges & Refunds

I don’t like my item. Can I return it?

You can return your item within 14 days of your receiving the item. For a refund, all returns must be in perfect condition, and the return postage must be paid by the customer. Please email us proof of postage for a refund.

Promotional, discounted, and free items are not eligible for returns.

For more information on returns, exchanges, and refunds, please read our refund policy.

My item is damaged, defective, or doesn't match the description. Can I return it?

If your item is damaged, defective, or doesn't match the description, you are eligible for a reshipment of the item or a full refund. To claim the reshipment or refund, please email us a clear photo of the item showing that it is damaged, defective, or doesn't match the description. 

We are not responsible for damages caused by wear and tear, submergence into water, or sizing differences.

How long do refunds take?

Refunds take up to 14 working days, depending on the method you used to pay for your items.

Please email us immediately if you have not received your refund after 14 working days. If possible, please provide us with any screenshots of the transaction, as this will speed up our investigation.

Other

If you have any other questions not answered here, please contact us here.